FNB and Pick n Pay Celebrate 1-Year Milestone with R600m in Customer Rewards

Just one year into their strategic collaboration, FNB and Pick n Pay have successfully redefined everyday value for South Africans, returning over R600 million in eBucks rewards to customers.

This impressive milestone highlights a powerful shift toward blending essential financial services seamlessly with daily retail shopping, proving that convenient access to banking can make a measurable difference in a high-cost-of-living environment.

Over the past 12 months, the partnership has extended banking access through 31 in-store kiosks and pop-up activations in more than 200 stores every Friday. This approach positions Pick'n Pay stores not just as retail destinations, but as accessible financial touchpoints embedded within communities.

By bringing banking services closer to consumers, the model reduces friction and enables customers to manage their finances while completing everyday shopping — a critical advantage in a high-cost-of-living environment.

“From the outset, this partnership was about reimagining how banking can support people in their day-to-day lives,” says Lytania Johnson, CEO of FNB.

As South African consumers continue to navigate economic pressure, the partnership between FNB and Pick n Pay illustrates a broader evolution in retail: one where value is not just about price, but about how ecosystems work together to deliver meaningful, everyday financial support.

“By showing up in spaces customers already trust, we’re able to remove barriers and unlock practical value.”

Turning everyday spend into meaningful savings

The strength of the ecosystem lies in its ability to convert routine grocery spend into tangible financial benefits.

Qualifying eBucks customers can earn up to 30% back on Pick n Pay asap! purchases and up to 20% back in-store — a value proposition that directly supports household budgets.

Additional initiatives have further amplified impact:

• Burger Friday has driven more than 6.2 million redemptions to date
• The 99c Bread initiative has delivered over R70 million in value to entry-level banking customers
• More than R45 million in Pick n Pay vouchers has been issued to support essential grocery and clothing purchases
• Enhanced rewards on Pick n Pay Clothing via asap! expanded earning potential in 2026

This layered rewards structure demonstrates how retail partnerships can deliver consistent, real-world savings across multiple customer segments.

Strengthening customer loyalty through ecosystem thinking

For Pick n Pay, the partnership builds on its existing loyalty platform, enhancing the value delivered through its customer ecosystem.

“Everything we do is focused on helping our customers get more value from their daily shop,” says Sean Summers, CEO of Pick'n Pay.

“This partnership with FNB has been a game changer, boosting savings through eBucks and making a real difference to household budgets.”

By aligning retail and financial incentives, the partnership is deepening customer engagement while reinforcing loyalty through everyday relevance.

Supplied by: Pick'n Pay.

Guzzle Media